In these unprecedented times, Axiom Stone Solicitors will, in common with other businesses, be following the Government's official advice on social distancing and social isolating.

Public health measures must have the highest priority and, as a result, some staff will be working from home. Also, our offices will be closed to visitors.

However, we wish to reassure existing and potential clients that we will continue to provide the highest levels of service.

Please be assured we have a robust business continuity plan in place that is designed to minimise the impact on our service to you.

In addition, please continue to contact us electronically or by phone in relation to the progress of your matters or on any issues of concern to you.

Until further notice, service of claim forms, application notices and all other court documents and contractual notices must be made to our head office only (we shall not accept service through any other means). Our head office address is at Axiom Stone Solicitors, Axiom House, 1 Spring Villa Road, Edgware, Middlesex, HA8 7EB. We ask that all other correspondence be sent by email to the relevant member of Axiom Stone Solicitors. In the event that service of court documents or contractual notices is attempted by post, courier, DX, or fax to any address other than that of our Head Office, we cannot provide any assurance that they will be received or processed. We are grateful for your understanding at this time.

We will update this information regularly on our website (Please see COVID-19 Updates Here) and via social media.

Finally, we urge everybody to follow the official advice on fighting the virus outbreak so enabling you to stay safe and well.

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COVID-19: Consumer Rights Online

The Government has recently announced the first steps to stimulate the economy which includes reopening retail shops and outlets.  This is a welcome and positive announcement for many people. However, a large number of consumers will understandably remain cautious about venturing outside due to COVID-19 and will continue to shop online for goods and services.  It is very likely this trend will rise substantially in the coming months and it is therefore important to be aware of your rights under the law.

The basic law

Consumer rights are derived from the Consumer Rights Act 2015 (the CRA), which consolidated and reformed previous consumer law and regulations applicable in the UK.  The CRA is considered to be the single most important consumer law instrument in the UK and applies to consumer rights and remedies in respect of goods, services and digital content, as well as unfair terms in consumer contracts and consumer notices.

What does the CRA prescribe?

Under the CRA, goods and digital content must be of satisfactory quality and fit for purpose.  The goods must be as they are described and match a sample or model that can be seen or examined by the consumer.  Where goods and digital content do not conform to CRA standards, the consumer can seek remedies for a breach of contract against the seller.

Where services are bought by the consumer, the CRA states that these must be provided with reasonable skill and care, and that the service must be performed in line with the information provided about the service and the individual trader performing that service.  Further, where no price has been agreed for a service, consumers should pay a reasonable price.


Goods must be delivered at a time or within a period as agreed by the consumer and the seller.  Where no time has been agreed, the seller is obliged to deliver goods within 30 days of the order without any undue delay.

Where time for performance of a service has not been agreed, the CRA prescribes that the service must be provided within a reasonable time.

The information contained in this article must not be taken to be legal advice. For more information on consumer rights, as well as any remedies that you may be entitled to, please contact Arvin Bissessur, Solicitor in Axiom Stone’s Corporate and Commercial Department on 0203 827 6122 or